A week has gone since my line was reset, and the speed has already dropped from 1.5mbps to 0.9mbps. Although this is faster than most it is still intolerable for anything other than browsing and email.
Had Talk Talk Engineer CONFIRM that the problem is not with the equipment and that the speed should be 1.5M not 700k
So now Talk Talk are arranging a BT engineer visit. Will be interesting how this pans out, as I have a history of 1.5m in the past and I want to hear why its halved
Hi all, I wish I had looked on this site sooner as I have been suffering with exactly the same issue- going from 1.4m down to 0.3kbps for a few months now at Maritime Mews. I have changed providers as Plusnet were hopeless and am now with Sky. They have a BT broadband engineer out for me today (the forth or fifth I think now). The previous engineer said it was a REIN problem and that is where Plusnet pretty much gave up. As it is an interference issue can any of you guys think of any building works/power cable works etc that started june/july time as it has been continuous since then. I know they have been installing the new telegraph poles along Fambridge road. Any info would be great :)
Just to let you know the latest from our house. BT engineer traced line down to box at end of road said 'its all fine'. Mentioned that there is a fibre cable running down to the old controversial industrial unit that isn't being used. (Interesting). He said that TalkTalk have to change the line 'profile'. Had 3 very long calls with them to try different profiles and now i'm still no better off 600k max. They have it on record that I used to get 1.3mb in 2013 (as I do) so case is solid. There is definitely something different. I have evidence if anyone needs it.
No mention of interference by our BT guy, but i expect it has to be as the line hasn't got any longer and it affects everyone.
I have noticed BT vans going up and down over last few months doing 'something'
Talk talk are going to send me a new 'router' This i doubt will fix it. so it will be interesting how they will answer it, considering I have the 1.3mb proof
I think lets dig in here, ready for shields up battle
Alas, the BT engineer has just left after about 10 minutes stating he had been in the area 6 times in the last 2 weeks with the same problem. Told me that it could be more people are using Broadband since June/July which I find highly unlikely. He left telling me he would put a report in for someone with more knowledge than him and that there is something wrong with the cable....I now have to wait for Sky to call me back tomorrow with an update from BT
Any update on the Openreach complaint? If you can provide any contact details I will write to them too. Sky have said they can do no more so it is now just a case of hassling Openreach until they do something.
Sky got BT to send the same engineer out again and this time he did actually do some work. After a few hours he managed to get the speed up to around 800kbps saying he would put me on the "new" line. Although this is quicker it is still about half of what I was getting. Now back to Sky and see what next...
Sky are now keeping a log of my broadband to see if there is a pattern to the low download speeds. I have never checked to see if the speed increases over night so should be interesting to hear the results.
Hi all sorry its been a while i heard from openreach and they want to investigate futher. they have asked for a list of as many premises that are affected by slow speeds as possible, providing telephone nos and ISP
Please can you email me this info ? fibreforsouthfambridge@gmail.com naturally i'll keep it private (more than perhaps TalkTalk)
fibreforsouthfambridge@gmail.com
They have said....
"I have been speaking to various teams within Openreach regarding this problem, and it would help us if you could give me some of the phone numbers of the properties who are complaining about slow speeds.
Do you know if they have reported this to their Internet Service Providers (ISP)? It would help greatly if you could let me have, say about 10 numbers. "
Engineer has been, no problem with internal wiring. He called someone to perform an "IP profile reset", which has returned the connection to 1.5mbps.
ReplyDeleteI will be monitoring the speed for the next few weeks.
Has anybody else had to call an engineer?
Thanks for the update. Just tried and I'm still getting less than 1mb. How is yours now?
ReplyDeleteI've also been having slow speeds! Went from having 2MB/s to now 480k.
ReplyDeleteA number of phone calls with Sky and a BT Engineer and no improvement :(
Same here 0.7 for around a month now, according to sky upto the house is fine as is the hub????
ReplyDeleteI'm with Talk Talk so will call them tomorrow and yawn through them telling me to check my router . Like pulling teeth
ReplyDeleteJust spent an hour on the phone with Sky.
ReplyDeleteUnable to do anything and refused to send out an engineer as were in the expected speed range. (0.3-1.5)
I'll call talk talk now and see what happens
ReplyDeleteJust finished call, engineer coming 27 August. They agree it's too slow which significant I feel Getting .7mb
ReplyDeleteA week has gone since my line was reset, and the speed has already dropped from 1.5mbps to 0.9mbps. Although this is faster than most it is still intolerable for anything other than browsing and email.
ReplyDeleteTime to get on the phone to India again
Agreed pls don't let it go, we will need to keep on this while the iron is hot
ReplyDeleteTime to mail drop the village again to get a wider reaction/response? Happy to assist...
ReplyDeleteYesterday we lost our ability to make phone calls! Anyone else?
ReplyDeleteHad Talk Talk Engineer CONFIRM that the problem is not with the equipment and that the speed should be 1.5M not 700k
ReplyDeleteSo now Talk Talk are arranging a BT engineer visit. Will be interesting how this pans out, as I have a history of 1.5m in the past and I want to hear why its halved
Hi all,
ReplyDeleteI wish I had looked on this site sooner as I have been suffering with exactly the same issue- going from 1.4m down to 0.3kbps for a few months now at Maritime Mews. I have changed providers as Plusnet were hopeless and am now with Sky. They have a BT broadband engineer out for me today (the forth or fifth I think now). The previous engineer said it was a REIN problem and that is where Plusnet pretty much gave up. As it is an interference issue can any of you guys think of any building works/power cable works etc that started june/july time as it has been continuous since then. I know they have been installing the new telegraph poles along Fambridge road. Any info would be great :)
HI Paul
ReplyDeleteJust to let you know the latest from our house. BT engineer traced line down to box at end of road said 'its all fine'. Mentioned that there is a fibre cable running down to the old controversial industrial unit that isn't being used. (Interesting). He said that TalkTalk have to change the line 'profile'. Had 3 very long calls with them to try different profiles and now i'm still no better off 600k max. They have it on record that I used to get 1.3mb in 2013 (as I do) so case is solid. There is definitely something different. I have evidence if anyone needs it.
No mention of interference by our BT guy, but i expect it has to be as the line hasn't got any longer and it affects everyone.
I have noticed BT vans going up and down over last few months doing 'something'
Talk talk are going to send me a new 'router' This i doubt will fix it. so it will be interesting how they will answer it, considering I have the 1.3mb proof
I think lets dig in here, ready for shields up battle
Ronnie
Alas, the BT engineer has just left after about 10 minutes stating he had been in the area 6 times in the last 2 weeks with the same problem. Told me that it could be more people are using Broadband since June/July which I find highly unlikely. He left telling me he would put a report in for someone with more knowledge than him and that there is something wrong with the cable....I now have to wait for Sky to call me back tomorrow with an update from BT
ReplyDeleteI'm no engineer but I wonder why don't they drop the line for 5 minutes to prevent other traffic and do the test with one router?
ReplyDeleteI have emailed a very helpful member of the Openreach Complaints team to see
ReplyDeleteIf he can help us.
Fingers crossed with the complaints team, I would imagine they are quite snowed under :)
DeleteI'll be calling Sky again tonight and will post any news.
New router same problem . 600k
DeleteTalk talk sent me a new router as a last attempt. Still only 600k.
ReplyDeleteOpenreach have replied promptly and I have a case number so i do hold some hope they can help us all
Any update on the Openreach complaint? If you can provide any contact details I will write to them too. Sky have said they can do no more so it is now just a case of hassling Openreach until they do something.
DeleteSky got BT to send the same engineer out again and this time he did actually do some work. After a few hours he managed to get the speed up to around 800kbps saying he would put me on the "new" line. Although this is quicker it is still about half of what I was getting. Now back to Sky and see what next...
ReplyDeleteSky are now keeping a log of my broadband to see if there is a pattern to the low download speeds. I have never checked to see if the speed increases over night so should be interesting to hear the results.
ReplyDeleteHi
ReplyDeleteThe openreach reference no is C1220987. I haven't heard anything yet
Email is dso@openreach.co.uk
ReplyDeleteI've been off work today and have seen three OpenReach vans on the Fambridge Road.
ReplyDeleteThey were walking down Fambridge Road earlier looking in the ditches.
Hopefully they're on to something!
Unfortunately there's still no improvement.
ReplyDeleteI'm still getting awful speeds. Has anyone else seen any improvement?
ReplyDeleteHi all sorry its been a while
ReplyDeletei heard from openreach and they want to investigate futher. they have asked for a list of as many premises that are affected by slow speeds as possible, providing telephone nos and ISP
Please can you email me this info ? fibreforsouthfambridge@gmail.com naturally i'll keep it private (more than perhaps TalkTalk)
fibreforsouthfambridge@gmail.com
They have said....
"I have been speaking to various teams within Openreach regarding this problem, and it would help us if you could give me some of the phone numbers of the properties who are complaining about slow speeds.
Do you know if they have reported this to their Internet Service Providers (ISP)? It would help greatly if you could let me have, say about 10 numbers.
"
I had reported several times. I will email over number now. Cheers, Paul
ReplyDelete